_08272026105653950.jpg "Big South Storage")
Frequently Asked Questions
When can I access my storage unit?
You have 24-hour access, 7 days a week. With your personalized gate code, you can retrieve or store your belongings at any time, day or night, 365 days a year.
Where is Big South Storage located?
We are located at 5514 Allen Genoa Rd, Houston, TX 77034, right on the Houston-Pasadena border. Our facility is perfectly positioned to serve residents and businesses in the South Belt, South Houston, and Ellington areas.
Do I have to carry heavy items up stairs?
No. Every single unit at our facility is located on the ground floor. You can drive your vehicle straight up to your unit for fast, painless loading and unloading.
How secure is your facility?
We take the security of your belongings seriously. The entire property is fully fenced, accessible only via a secure computerized gate, and monitored constantly by 24-hour security cameras.
Can I pay my storage bill online?
Yes. We offer a convenient online bill pay system. You can make one-time payments or set up auto-pay from your computer or smartphone so you never miss a due date.
What are your office hours if I need to speak with someone?
Our management team is available daily from 8:30 AM to 5:30 PM. You can reach us during these hours at 713-561-3803 or via email at info@bigsouthstorage.com.
Do I have to sign a long-term contract?
No. We offer flexible, month-to-month leases to ensure you only pay for the storage space you need, for exactly as long as you need it.